ReachChatTroubleshooting
Fix the most common problems.
Updated October 2026
| You see | Do this |
|---|---|
| "WhatsApp 24 h window closed" | The customer last wrote more than 24 hours ago. Send an approved template instead. |
| "Payment needed" on a number | Add a card to your WhatsApp account in Meta Billing & payments, then click "I added a payment method". |
| "No WhatsApp number is connected" | Connect a number in ReachChat, or check the number was not removed. |
| "This number is not on WhatsApp" | Meta reported that the number has no WhatsApp account (error 131026). ReachChat tags the contact wa-no-whatsapp, skips it in sends and broadcasts, and tries again after 90 days. Meta does not charge for these. |
| "Invalid phone number" | The number is missing its country code or has too few or too many digits. Fix it on the contact in GHL, in the format +1 415 555 2671. |
| "This contact opted out" | The contact replied STOP. Marketing templates are blocked; replies still work. |
| Messages not showing in Conversations | Check the number shows Connected in the Numbers tab and the sub-account still has ReachChat installed. |
Still stuck? Email support@watalkers.com with the sub-account name and the time it happened.