Send from workflows

Free and one-click ways to send WhatsApp from GHL workflows.

Updated October 2026

Free: GHL's Webhook action

1. In a workflow, add the Webhook action (not Custom Webhook), method POST.
2. URL: {{custom_values.reachchat_webhook_url}}. ReachChat creates this custom value in every sub-account.
3. Under Custom Data add message with your text, or template, language and variable_1 to variable_5 for a template. Add number to pick a number.

Free: tags

Add the tag wa:send:template_name to a contact. ReachChat sends that template and removes the tag.

Free: start a workflow on a WhatsApp message

Use GHL's Customer Replied trigger.

One-click ReachChat actions

Search "ReachChat" in the workflow builder: send message, template, media, buttons, list; window check; opt-out add and remove; set the contact's number. Triggers: message received, message status, template status changed, number disconnected.

Smart send (on by default)

When a workflow, broadcast or action sends a template and the contact wrote to you in the last 24 hours, ReachChat sends the same text as a normal message instead. Meta does not charge for normal replies (the first 1,000 per number each month), while templates are always charged. Turn it off in Workflows > Smart send. One-time code templates always go as templates.