What's new

New features and improvements in ReachChat.

Built for the beta

October 2026

Broadcasts: send an approved template to a GHL tag, paced to your Meta daily limit, with delivered, read and replied.
Analytics: conversations, first-reply time, busiest hours, template results and ad leads.
Template library: 34 ready-made templates for 10 industries, one click to submit.
WhatsApp prices from Meta for every country, and cost estimates before you send.
Click-to-WhatsApp ad tracking: ad leads are tagged, noted and can start a workflow.
Team routing: assign new chats to the number owner or rotate between team members.
Share: chat links with a source, QR codes and a website chat button.
Workflow recipes and short video walkthroughs inside the app.

October 2026

Many official WhatsApp numbers per sub-account, inside Conversations.
Keep the WhatsApp Business app (coexistence), templates, auto-replies, opt-outs.
Own channel or replace SMS, workflow actions and triggers, agency view.